Where Fortune 5 Experience and Dynamic Thought Leadership Meet
Hiring/Onboarding Operational Leaders
Leadership Mentoring for High Potentials
People and Culture
Diversity and Inclusion
Learning and Development
Training & Workforce Management
WE TRANSFORM TECHNOLOGY
Customer Journey Technology Stack
Salesforce.com Surfboard Ninja Innovation Award
Onshore/Offshore Remote Teams
Onshore/Offshore Call Centers
Strategic Implementation Planning
Lean Operational Excellence
Enterprise Voice of The Customer Program Creation
Global Service Models
Practical Solutions Your Leadership Team Can Implement and Own
Sometimes, a little help from an experienced professional can make the biggest difference towards your success. Our experience helps you navigate the uncertainty and bring clarity to transformation initiatives.
Having led Fortune 5 strategic operations, on a global scale, we have the dependable, real world experience to help you and your teams deliver results.
Founder and CEO, Troy Mills, is recognized as a dynamic industry thought leader and speaker in the customer care space. In the private sector he has led transformation programs for Fortune 5 Organizations that have ranged from $50+ million across several industries.
Customer Experience Transformation
Global Service Models
Offshoring / Outsourcing
Consent & Preference Deployments
Lean / Six Sigma Programs
Employee Engagement Programs
Voice of the Customer Programs
Create a Superior Customer Experience to Achieve Exponential Growth
Having led operations and customer care globally for some of the largest brands in the world, we have had the opportunity to develop and deliver on a number of industry-leading programs that have made major impacts on the companies and the customers they serve. Whatever change you’re hoping to make, or goal you’re trying to achieve, we can help you and your team through it every step of the way. As experienced Fortune 5 business leaders, we understand how to lead change at the highest levels and ensure that the program delivers on the committed strategic value. We can also lead your teams through the exercises to deliver on a long-term strategy that aligns with the business vision.