Where Fortune 5 Experience & Dynamic Thought Leadership Meet
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Creating an Exceptional Experience that Delivers Results
Advisory Services


Sometimes, a little help from an experienced professional can make the biggest difference towards your success.  Our experience helps you navigate the uncertainty and bring clarity to big, risky initiatives.


Having led Fortune 5 strategic operations, on a global scale, we have the dependable, real world experience to help you and your teams deliver results. ​


Industry Experience


Founder and CEO, Troy Mills, is recognized as a dynamic industry thought leader and speaker in the customer care space. In the private sector he has led transformation programs  for Fortune 5 Organizations that have ranged from $50+ million across several industries.  


Financial Services

Benefits Outsourcing




Project Experience
  • Customer Experience Transformation

  • Global Service Models

  • Retail Centralization

  • Offshoring / Outsourcing

  • Technology Standardization

  • Omni-channel Deployments

  • Consent & Preference Deployments

  • Lean / Six Sigma Programs

  • Employee Engagement Programs

  • Cost Workshops

  • Voice of the Customer Programs

  • Organizational Design

  • Vendor Management

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Having led operations and customer care globally for some of the largest brands in the world, we have had the opportunity to develop and deliver on a number of industry-leading programs that have made major impacts on the companies and the customers they serve.   Whatever change you’re hoping to make, or goal you’re trying to achieve, we can help you and your team through it every step of the way. As experienced Fortune 5 business leaders, we understand how to lead change at the highest levels and ensure that the program delivers on the committed strategic value.  We can also lead your teams through the exercises to deliver on a long-term strategy that aligns with the business vision.   

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