Where Fortune 50 Experience & Dynamic Thought Leadership Meet
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Creating an Exceptional Experience that Delivers Results
Advisory Services


Sometimes, a little help from an experienced professional can make the biggest difference towards your success.  Our experience helps you navigate the uncertainty and bring clarity to big, risky initiatives.


Having led Fortune 50 strategic operations, on a global scale, we have the dependable, real world experience to help you and your teams deliver results. ​


Industry Experience


Founder and CEO, Troy Mills, is recognized as a dynamic industry thought leader and speaker in the customer care space. In the private sector he has led transformation programs  for Fortune 50 Organizations that have ranged from $50+ million across several industries.  


Financial Services

Benefits Outsourcing




Project Experience
  • Customer Experience Transformation

  • Global Service Models

  • Retail Centralization

  • Offshoring / Outsourcing

  • Technology Standardization

  • Omni-channel Deployments

  • Consent & Preference Deployments

  • Lean / Six Sigma Programs

  • Employee Engagement Programs

  • Cost Workshops

  • Voice of the Customer Programs

  • Organizational Design

  • Vendor Management

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  • LinkedIn
  • Twitter
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