5/16/17 : I presented at the Total Customer Experience 2017 on Integrating the brand promise for omni-channel. Here is the presentation. 

Troy H. Mills - CEO / Founder

T
roy Mills has extensive experience in the operations and customer care arena having been a senior executive leader for Customer Care Operations for Walgreens, VP Global Operations for Hewitt Associates as well as VP Global Operations for GE Capital. 


Industry Recognition" 

- Call Center Leader of the Year - Honorable Mention  

- Voice of the Customer Excellence Award by InMoment 

- Salesforce.com Surfboard Ninja - Innovation Award

- Keynote Speaker: Call Center Week, Frost & Sullivan, CX        Exchange and many more

- Chief Academic Officer - Call Center Week 
 

Advisory services to enable your company to deliver on your customer care transformation and drive exceptional value for your business.

 

Services include : 

- Strategic vision and implementation planning

- Transformation oversight and program delivery

- Customer focused operational excellence

- Enterprise Voice of the Customer program creation

- Leadership mentoring for high potentials

- Leadership augmentation to support critical initiatives

- Keynote Speaker |Industry Panelist 

- Advisory Board Leadership

Creating an Exceptional Experience that Delivers Results
SERVICES

 

Sometimes, a little help from a professional can make the biggest difference towards your success. Having led large industry-leading operations, I have the real world experience to help you and your teams deliver results.

 

Contact me to find out more.

Industry Experience

 

As a recognized industry thought leader in the customer care space, I have lead transformation programs that have ranged from $50+ million across several industries.  

 

Financial Services

Benefits Outsourcing

Retail

Healthcare

 

Check out some of my most recent projects and give me a call.

Project Experience
  • Customer Experience Transformation

  • Global Service Models

  • Retail Centralization

  • Offshoring / Outsourcing

  • Technology Standardization

  • Omni-channel Deployments

  • Consent & Preference Deployments

  • Lean / Six Sigma Programs

  • Employee Engagement Programs

  • Cost Workshops

  • Voice of the Customer Programs

  • Organizational Design

  • Vendor Management