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Where Fortune 5 Experience and Dynamic Thought Leadership Meet 
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Transform
People

WE TRANSFORM

PEOPLE

 

Hiring/Onboarding Operational Leaders

Leadership Mentoring for High Potentials

People and Culture

Diversity and Inclusion

Learning and Development

Curriculum/Instructional Design

Training & Workforce Management

Transform
Technology

WE TRANSFORM TECHNOLOGY

 

Technology Standardization

Customer Journey Technology Stack

Omni-Channel Deployments

Enterprise Solutions

Salesforce.com Surfboard Ninja Innovation Award

Transform
Process

WE TRANSFORM

PROCESS

 

Onshore/Offshore Remote Teams

Onshore/Offshore Call Centers

Strategic Implementation Planning

Lean Operational Excellence

Enterprise Voice of The Customer Program Creation

Global Service Models

Retail Centralization

Why?
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Practical Solutions Your Leadership Team Can Implement and Own
Advisory Services

Sometimes, a little help from an experienced professional can make the biggest difference towards your success.  Our experience helps you navigate the uncertainty and bring clarity to transformation initiatives.

 

Having led Fortune 5 strategic operations, on a global scale, we have the dependable, real world experience to help you and your teams deliver results. ​

 

Industry Experience

Founder and CEO, Troy Mills, is recognized as a dynamic industry thought leader and speaker in the customer care space. In the private sector he has led transformation programs  for Fortune 5 Organizations that have ranged from $50+ million across several industries.  

 

Financial Services

Benefits Outsourcing

Retail

Healthcare

 

Project Experience
  • Customer Experience Transformation

  • Global Service Models

  • Retail Centralization

  • Offshoring / Outsourcing

  • Technology Standardization

  • Omni-channel Deployments

  • Consent & Preference Deployments

  • Lean / Six Sigma Programs

  • Employee Engagement Programs

  • Cost Workshops

  • Voice of the Customer Programs

  • Organizational Design

  • Vendor Management

  • Training Curriculum

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Why?
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Create a Superior Customer Experience to Achieve Exponential Growth

Smarter Consulting

Having led operations and customer care globally for some of the largest brands in the world, we have had the opportunity to develop and deliver on a number of industry-leading programs that have made major impacts on the companies and the customers they serve.   Whatever change you’re hoping to make, or goal you’re trying to achieve, we can help you and your team through it every step of the way. As experienced Fortune 5 business leaders, we understand how to lead change at the highest levels and ensure that the program delivers on the committed strategic value.  We can also lead your teams through the exercises to deliver on a long-term strategy that aligns with the business vision.   

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Why?
contact
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Contact Us 

  • LinkedIn
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