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Troy Mills

Troy Mills is the Founder and CEO of Customer Care Advisory.  As a senior leader in the customer care and operations arena, he has always had a passion for helping customers and the people who support them.  Troy started the consulting company with a goal to help other companies fulfill their brand promise. 


Prior to founding CCA, Troy was the Divisional Vice President for Walgreens Customer Care Operations.  In his role, he is accountable for the strategic direction as well as the service delivery for customer care across the business.  Walgreens services over 1 Billion calls annually across its 8000 stores.   In his role since early 2011, Troy was charged with leading the Customer Care Transformation, which included integrating and consolidating the service support across multiple divisions along with implementing new technology and processes to support the omnichannel experience.


Prior to joining Walgreens, Troy was Vice President of Operations, Quality and India Benefits Services for Hewitt Associates.  He was accountable for leading the 6100 person Shared Services organization for the Benefits Outsourcing division as well as leading both the LEAN Quality Office and the Benefits Outsourcing Business Transformation Program.  Troy has over 28 years of experience in Operations, IT and Quality, the vast majority of it spent with General Electric where his last role was V.P. - Global Operations & Collections Leader for the consumer banking division GE Money. 


Troy was a graduate of GE’s prestigious Management Development Program as well as Executive Leadership Development Program. He is also a certified Six Sigma Master Black Belt and a member of the board of directors for

Video Introduction

  Career Highlights:

  • Dynamic Industry Thought Leader/Speaker

  • Fortune 5 Experience: Former VP Global Operations Executive,Walgreens and GE

  • Fortune 50 Experience: COO, Centene Pharmacy

  • Delivered $50MM + Level Programs

  • Certified Six Sigma Master Black Belt

  • Board of Directors

Founder / CEO

Kristina Mills

VP Administration

Kristina Mills heads up Global Administrative Operations for CCA.  She most recently served as Director of a privately run school outside of Chicago.

A former scholarship athlete and volleyball player for the University of Connecticut, Kristina is a proud mom to two accomplished sons. One played football for the University of Dayton and the other is playing football at the University of Notre Dame.

Leigh Ann Mills

VP Client Services

Leigh Ann Mills heads up Global Client Services and Customer Success for CCA.  She has decades of successful client services experience and numerous awards to prove it.  Most recently spending over a decade in the healthcare industry.

Leigh Ann speaks multiple languages & was an accomplished LPGA tour player for over 10 years.  She has maintained the competitive spirit of a professional athlete to this day, ensuring she will do  everything in her power to exceed client expectation.

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