OUR TEAM

Troy Mills

Founder / CEO

  Career Highlights:

  • Dynamic Industry Thought Leader/Speaker

  • Fortune 50 Experience:  

      Former VP Global Operations Executive,          Walgreens and GE

  • Delivered $50MM + Level Programs

  • Board of Directors

Kristina Mills

VP Administration

Barbara Perkes

VP Partnerships & Brand

Leigh Ann Mills

VP Client Services

Mark Wooley

Senior Consultant

Project Highlights:

  • Served as engagement executive and subject matter expert for a major health insurer. The client provided member and provider network customer care services with 18 contact centers utilizing 4,000
    agents. The initiative assessed the current operations and technology infrastructure, designed,
    developed, and deployed a new enterprise-wide strategy and operating model, contact center desktop,
    workforce management technology and processes, and multi-channel technology architecture. The
    program resulted in a $65M cost savings.

  • Served as engagement executive and subject matter expert for a major U.S. banking institution. The
    initiative assessed the small business contact center operations and technology infrastructure, designed
    and developed a new operating model, contact center desktop, and multi-channel technology
    architecture which resulted in 20% increase in cross-sell/up-sell of banking products.

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