VIRTUAL ADVISORY: Measures of Success in Customer Service: Customer Effort

For paid advisory services, if you choose the Offline purchase option you will be contacted to determine your preference for payment. Upon receipt of payment, the download link for the agenda will be sent to you via email and you will be contacted shortly thereafter to arrange a day/time for the initial introductory call.
 
The virtual advisory includes a 2 week period where the client has access to the CCA thought leader, as needed, on the topic of Customer Service Success: Customer Effort. The virtual advisory download includes a general agenda for the initial introductory call and additional CCA contact information. You will be contacted within 48 hours of receipt of payment to coordinate the initial introductory call.