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Join date: Jul 7, 2020
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May 18, 2021
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2 min
Measures of Success in Customer Service: Customer Effort
What are your KPI’s? Those Key Performance Indicators that you as a call center leader measure to determine how well your team is...
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May 18, 2021
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2 min
Impactful Quality Assurance Programs
What is the purpose of your quality assurance program? Is it set up to punch a ticket so you can show your leaders and customers how good...
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May 12, 2021
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3 min
Driving Accountability in Your Teams
One of the most common transformation issues I come across when assessing operational teams is how much of the analytic and project work...
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Troy Mills
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