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October 4, 2017

The first week of October is National Customer Service Week, where companies show appreciation for those in who working to make their companies shine with customers.  It is always a fun time in the contact centers and the energy created by these activities just amazes...

October 2, 2017

Voice of the customer.. It's a common term and when I speak at industry conferences it is a common topic of conversation in the world of customer care.  I think we all understand the importance of hearing how your customers view your brand, your products and your servi...

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