2 minAre You Creating Brand Detractors?Yesterday, I was in a meeting (assisting a start-up build a concierge service) and the topic of CRM vendors came up as we are now going...
1 min Happy Customer Service Week - Is One Week Enough?The first week of October is National Customer Service Week, where companies show appreciation for those in who working to make their...
1 minAre You Listening to Your Customers?Voice of the customer, VOC, is a common term and when I speak at industry conferences it is a common topic of conversation in the world...
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